Cancellation List

Cancellation List 

Learning to utilize a cancellation list is part of maintaining a full and healthy schedule and  helps facilitate continued client care. 

Our administrators work diligently to fill your cancellations and keep your schedule full. 

• Administrative team adds clients to  you cancelation list and uses this list to fill cancellations. 

• We error on the side of over-offering and present every option to receive services ;)

• When an opening occurs we text every client on the clinician's cancellation list. 

• We do not send notifications only for in-person or telehealth OR only for specific days/weeks.

• Clients who are inactive for 6 months will be removed from the cancelation list. 

• Clients are able to remove themselves from the cancellation list by replying REMOVE to the text.

Process of Adding a Client to Cancellation List

1.  Send admin a request to add a client to the cancellation list.

Process of Filling a Cancellation

1. Scheduled client cancels appointment.

2. Administrators send bulk message to all clients in providers cancellation contact list. 

3. First come first serve- The first client to accept secures the cancelled appointment spot.